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Tahiti Tourisme North America is a not-for-profit organization that promotes Tahiti and her Islands to travel agents and partners throughout North America.

As a non-profit organization serving the tourism industry - Tahiti's main economic driver - Tahiti Tourisme must stretch its limited budget to raise awareness of Tahiti, Bora Bora, Moorea and other islands in this South Pacific paradise.

The organization needed to communicate on a bi-monthly basis with its constituents, travel agents and other partners booking vacations in the region.

Requirements:

Marketing communications materials needed to be high-impact. . They also needed to stir the senses and emotions for the destination. Images needed to be high-quality and full-color, with an engaging layout and design. * Format needed to be standardized yet sufficiently flexible to accommodate various content types.

The solution needed to be cost effective, as printing and mailing cost would exceed the program's budget.

Using a Message Builder - a customized enterprise solution from EmailOpen - Tahiti Tourisme developed a multi-section web-based e-newsletter.

Specifics:

Newsletter design and formatting is accomplished automatically, so the company's small staff could focus its energies on writing stories, sourcing and selecting images.

The production process is extremely flexible, so changes are made easily throughout the design and production process. No HTML knowledge is required; text and graphics are input through a user-friendly browser-based interface.

Measurement and reporting tools give Tahiti Tourisme real-time insight into the popularity, open and click-through rates of each article.

After implementing EmailOpen's MessageBuilder-based solution, Tahiti Tourisme quickly realized improved relationships with the trade, increased readership and real marketing communication savings.

Better relationship with the trade: More regular, engaging and professionally-presented communications with the travel professionals whose recommendations are vital to generating and maintaining tourist interest in Tahiti and the South Pacific region.

Increased readership and interest in destination: Better consumption of marketing materials due to more user-friendly design allowing more information to be conveyed without overwhelming or confusing the reader.

Real marketing communication savings: Efficiencies realized on business travel, industry-directed promotions and tourism conferences.


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